Agent side logs not logging to correct directory

Problem

Logs in C:\programdata\LANDesk\log are not updating.

No logs are found under C:\programdata\LANDesk\log.

Cause

This is caused by the OS not having the "Appdata" directory configured in the registry.

Solution

1. Click your start menu and type in Regedit
2. Navigate to HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
3. Create a new string value labeled Common AppData
   
4. Give it the value: C:\ProgramData
   

You may have to reboot the machine for the changes to take affect.